The core question addresses whether the individuals responsible for delivering Walmart orders to customers’ residences are also the ones who select and gather the items within the store. This process, also known as “shopping,” encompasses tasks such as locating products on shelves, scanning items, and preparing them for transportation.
Understanding the order fulfillment mechanism is important for customers as it impacts delivery speed, order accuracy, and overall service satisfaction. Historically, different retailers have adopted varied fulfillment models, some relying on dedicated shoppers and others assigning this task to delivery personnel. The efficiency of the chosen method can significantly affect a company’s operational costs and customer experience.
